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FAQ

Production and Trade

  • What's your minimum order quantity?

    Great news for new and fast-fashion brands! We keep it flexible with a low MOQ of 200 pieces per style. This helps you test the market and rotate your cash flow faster.
  • How about the delivery time?

    That’s a great question — we know timely delivery means everything when it comes to hitting the right selling season. Normally, it takes 20–30 days. But once the sample is confirmed, we can speed things up and deliver within 20 days!
  • What packaging options do you offer? Is moisture protection included?

    We offer two types of packaging:
    1) Standard items are packed in PE bags with moisture-proof paper inside.
    2) Custom orders can be packed according to your request — just let us know if you’d like moisture-proof paper added.
  • Do you support flexible or small-batch customization?

    You bet! We specialize in small-batch production. Especially support Social Media brands, massive stocks moq is 1 pcs to put your logo on it. For your design styles, You can start with just 200 pieces per color per style!
  • Can you break down me your production process?

    Sure! Here’s how we bring your sweaters to life:
    Sampling → Tech handling → Knitting → Linking → Light inspection → Washing → Ironing → Quality check → Label sewing → Packaging → Shipping! 
    Let us know if you’d like to explore any of these steps further — we are happy to help! 

Safty and Compliance

Quality and Craftsmanship

  • Is the fiber composition and content consistent with the label?

    Yes, completely consistent. We strictly control the fabric composition to ensure it matches the labeled content, providing reliable product information for you and your customers.
  • How is the color fastness (fraction, washing, light)?

    Excellent color fastness. There's no need to worry about color fading. Before yarn pairing, we conduct thorough color tests to eliminate any potential hidden issues and extra costs. Our strict production system includes: Yarn Pairing → Counting → Knitting → Light Inspection → Washing → Ironing → Quality Check → Label Sewing → Packaging → Shipping.
  • Is the dimensional stability (shrinkage after washing) within the acceptable tolerance?

    Yes, shrinkage is controlled within a 1–2 cm tolerance range through pre-washing and finishing processes, ensuring consistent sizing after home laundering.
  • Are prints/rhinestones secure? Any cracking or sticky residue?

    Fully secure. We perform adhesion tests and carefully inspect all accessories for defects or quality issues before attaching them to the garment.
  • What is the quality of the knitted panels? Any issues with loose threads?

    Our knitted panels are produced according to strict standards and customer quality requirements. Should loose threads occur, the causes generally include:
    1) Poor yarn quality
    2) Old or poorly adjusted equipment
    3) Failure to promptly seal edges after cutting in post-processing
    We address these by:
    1) Implementing strict yarn acceptance criteria, testing strength, twist, and evenness
    2) Maintaining equipment regularly, especially replacing needles and optimizing loop-forming parts
    3) Training operators to handle pieces gently, avoid damage, and identify early signs of loosening
    Ensuring overlocking or edge-sealing immediately after cutting and optimizing washing parameters

Materials and Compositions

Payment Term

  • How we pay it?

    We support the following payment methods:
    T/T (Telegraphic Transfer)
    Alipay or Paypal
    Third-party wire transfer
    CNY (RMB) settlements
  • Do you support 30% Deposit?

    For initial orders, our standard policy requires a 50% or 70% deposit upon order confirmation, with the remaining 50% or 30% balance due before shipment.
    After establishing a reliable cooperation record, these terms can be negotiated to better suit our mutual business needs.
  • Can you support 60 days credit card?

    For the first order, our standard payment structure is 70% deposit + 30% before shipment. Once we have built a trustworthy partnership through successful order completion, we would be happy to consider more flexible payment arrangements, including extended credit terms.
    We value long-term partnerships and are committed to evolving our payment terms to match the growth and trust developed through continued collaboration.These structured terms help us maintain our commitment to quality production and on-time delivery while ensuring financial stability for both parties.

After-Sales Service

  • What if I can't reach anyone urgently regarding after-sales?

    So far, we have only experienced one incident where a client couldn't reach the relevant contact due to network issues preventing login. Since then, we provide two email addresses and two different phone numbers to ensure you can always reach us promptly when needed.
  • How are quality issues resolved if found upon arrival of the goods?

    We conduct thorough inspections based on strict quality control procedures, though minor details may occasionally be missed during manual checks. The industry allows for a defect rate of up to 0.5%. If you identify any quality issues, please take a moment to compile a detailed report. Our finance department will process a refund or deduct the amount from your next order.
  • Do you accept returns if the customer is not satisfied?

    We have a clear and fair policy to handle such situations:
    If the issue is caused by incorrect style, wrong fabric selection, or any production error on our part, we will immediately remake the entire order or work with you to determine the best solution to minimize impact on your business.
    Please note that returns or remakes due to handling damage after delivery are generally not covered.
    We strive to prevent any quality issues through rigorous controls. If a problem does occur, it signals a need for us to review and improve our processes and training. We deeply appreciate your feedback — it enables us to enhance our service, deliver superior quality, and ultimately support your success in building market presence and reputation.
    We are committed to being your trusted global partner in children's sweaters.

Download

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5 Key Points for Sourcing Baby Knitwear.pdf

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Knitwear Structure Terminology Guide.pdf

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Yumo Fandi Garment Catalogue.pdf

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