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So far, we have only experienced one incident where a client couldn't reach the relevant contact due to network issues preventing login. Since then, we provide two email addresses and two different phone numbers to ensure you can always reach us promptly when needed.
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We conduct thorough inspections based on strict quality control procedures, though minor details may occasionally be missed during manual checks. The industry allows for a defect rate of up to 0.5%. If you identify any quality issues, please take a moment to compile a detailed report. Our finance department will process a refund or deduct the amount from your next order.
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We have a clear and fair policy to handle such situations:
If the issue is caused by incorrect style, wrong fabric selection, or any production error on our part, we will immediately remake the entire order or work with you to determine the best solution to minimize impact on your business.
Please note that returns or remakes due to handling damage after delivery are generally not covered.
We strive to prevent any quality issues through rigorous controls. If a problem does occur, it signals a need for us to review and improve our processes and training. We deeply appreciate your feedback — it enables us to enhance our service, deliver superior quality, and ultimately support your success in building market presence and reputation.
We are committed to being your trusted global partner in children's sweaters.
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We support the following payment methods:
T/T (Telegraphic Transfer)
Alipay or Paypal
Third-party wire transfer
CNY (RMB) settlements
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For initial orders, our standard policy requires a 50% or 70% deposit upon order confirmation, with the remaining 50% or 30% balance due before shipment.
After establishing a reliable cooperation record, these terms can be negotiated to better suit our mutual business needs.
